Privacy Policy
Last updated: 26th May, 2025
Your Privacy Matters
1. Information We Collect
Personal Information: When you use our services, we may collect the following personal information:
- Contact Information: Name, email address, phone number
- Business Information: Company name, website URL, business description
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Support tickets, emails, and other communications with us
Technical Information: We automatically collect certain technical information when you visit our website:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website
Content You Provide:
- Articles, blog posts, and other content for publication
- Target URLs and anchor text for link placements
- Website content and descriptions
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: Process orders, create content, place links, and deliver requested services
- Communication: Send order confirmations, updates, support responses, and service-related notifications
- Payment Processing: Process payments, send invoices, and handle billing inquiries
- Customer Support: Respond to inquiries, resolve issues, and provide technical assistance
- Service Improvement: Analyze usage patterns to improve our services and website functionality
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Third-party companies that help us operate our business (payment processors, hosting providers, email services)
- Website Publishers: When placing your content, we may share relevant information with website owners (content, author bio, contact details as needed)
- Legal Requirements: When required by law, court order, or government request
- Business Transfer: In the event of a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing your information
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Limited access to personal information on a need-to-know basis
- Regular security updates and monitoring
- Secure payment processing through trusted third-party providers
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for tax and accounting purposes
Typically, we retain customer data for 7 years after the last service transaction, unless legally required to retain it longer.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal and business requirements)
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to certain processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Provide personalized content and advertisements
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
8. Third-Party Services
We use the following third-party services that may collect information:
- Payment Processors: PayPal, Wise, Stripe (for processing payments)
- Analytics: Google Analytics (for website analytics)
- Email Services: For sending transactional and service-related emails
- Hosting Providers: For website and data hosting
These services have their own privacy policies and are not covered by this policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Updating the "Last updated" date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Company: Hetneo's Links, British Columbia, Canada